Frequently Asked Questions

Find answers to common questions about our home healthcare services, care process, and more.

1. What is healthcare at home?

Healthcare at home refers to professional medical and non-medical services delivered in the comfort of your own home. This includes nursing care, physiotherapy, post-operative recovery support, ICU setup at home, elderly care, and doctor consultations — all designed to provide hospital-quality treatment without the need for hospitalization.

2. What services does Heal & Care provide?

Heal & Care offers a comprehensive range of home healthcare services including Senior Citizen Care, Nursing Home Care, ICU Setup at Home, Post-Surgery Recovery Care, Physiotherapy, Doctor on Call, Ambulance Services, and Medical Equipment on Rent. Each service is tailored to the patient's individual needs with personalized care plans.

3. Who can avail Heal & Care's healthcare services?

Our services are available to anyone who requires medical attention or assistance at home. This includes senior citizens needing daily care, patients recovering from surgery, individuals with chronic illnesses, people requiring ICU-level monitoring, and families seeking trained nursing staff or physiotherapy sessions for their loved ones.

4. Which areas does Heal & Care currently serve?

Heal & Care currently serves Chandigarh, Mohali, Panchkula, Zirakpur, and surrounding areas in the Tricity region, as well as parts of Himachal Pradesh and Delhi NCR. We are continuously expanding our reach to serve more communities across North India.

5. How can we trust the Heal & Care staff?

Every caregiver and nurse at Heal & Care goes through a rigorous verification process including background checks, credential validation, and professional reference checks. Our staff comprises certified and experienced healthcare professionals who undergo regular training. We also maintain full transparency with families by providing staff profiles and encouraging open communication throughout the care journey.

6. How does the pricing work for home healthcare services?

Our pricing is transparent and depends on the type of service, duration of care, and level of medical attention required. We offer flexible plans — from hourly visits to 24/7 live-in care. We provide a free initial consultation to assess needs and share a detailed cost estimate with no hidden charges. We also guarantee the best price in the region.

7. Is emergency or 24/7 support available?

Yes, Heal & Care provides round-the-clock support. Our doctors are on call 24/7 for emergencies, and our ambulance services ensure rapid response when needed. Whether it's a late-night concern or an urgent medical situation, our team is always just a phone call away.

8. How do I book a service with Heal & Care?

Booking a service is simple. You can call us directly at 78143-36990, email us at healncare97@gmail.com, or fill out the contact form on our website. Our care coordinator will get in touch within a few hours to understand your requirements, schedule a free consultation if needed, and set up a personalized care plan.